At Clarins,
it's all about you…
Here at Clarins, our number one priority is the health and safety of you and our employees.
In light of the Government’s recent announcement we are able to reopen our Skin Spas and BeautyBARs within England from the 4th December. All prepaid courses and gift vouchers will be extended in accordance to the period of our closures so you won’t miss out!. For Skin Spas and BeautyBARs in Scotland and Wales please refer to the details below.
If you have any questions or concerns, please visit our FAQ's or contact our Customer Relations team who will be happy to help on 01279 774 215 Monday-Friday 9am to 5.30pm.
BOOKED ONLINE?
Don’t worry, we have had all deposits credited to your account. There is no expiry on these credits, it will be ready to use for your next treatment.
ON A COURSE OF TREATMENTS?
All course expiration dates have been extended to reflect our period of closure, so you will not miss out on your treatments when our services resume. Please note that no new courses can be purchased at this time.
TREATED A GIFT VOUCHER?
All gift voucher dates have been extended to reflect our period of closure All gift vouchers will be extended in line with the length of the closure. We will make sure that all treatments will be accepted if they have expired during this time as well.
- As soon as we reopen, you can book a treatment with your local Skin Spa or BeautyBAR, simply call or pop in store to book your treatment. Please note that no new gift vouchers can be purchased at this time.
IS IT SAFE TO HAVE A TREATMENT?
We have strict hygiene and safety measures in place, including cleaning time between clients and PPE worn by all our team to make sure we keep both you and our teams safe. If you are still currently shielding we recommend taking advantage of our online tutorials and top tips videos to provide that Clarins relaxation experience at home.
Please do not book a treatment within the first 14 days of returning from a country that is on the quarantine list for the UK.
If you have been in contact with anyone or have experienced symptoms of COVID-19 yourself within the last 14 days please contact the Skin Spa or BeautyBAR to cancel your appointment.
WHAT HAS CHANGED?
We’ve introduced a few changes to make sure you can enjoy your treatment whilst adhering to the safety guidelines outlined by the Government. As a precaution, some treatment procedures have been modified to give clients and therapists confidence and peace of mind. The treatment time will remain the same for all treatments.
To keep with social distancing measure, we ask that only one client at a time is allowed to wait in the
reception area.
At this current time, please bring your own water.
All our towels and headbands provided for your treatment will be disposable and biodegradable,
facilitating single customer usage.
Unfortunately we are not able to offer any of our Wellness Treatments until further notice.
SCOTLAND & WALES
Scotland Skin Spa & BeautyBAR Customers; For all our locations within Tier 4 we are temporarily closed until Tuesday 15th December. All locations within Tier 2 or 3 we are following the local governance guidelines of the compulsory wearing of face coverings. You are still able to book a facial treatment however we have made a few changes to your treatment experience to enable you to wear a face-covering throughout your time at the Clarins Skin Spa. At this time if you do not wish to have the amended treatment please contact your local Spa to discuss an alternative body treatment.
Wales Skin Spa Customers; following the local governance guidelines we are currently unable to offer facial treatments to our customers. If you have an outstanding prepaid facial course we are happy to offer an alternative body treatment at this time, please contact your local Clarins Skin Spa to book. If you’d like to continue with your facial course we will extend the expiration dates in line with how long we are unable to provide our facial treatments.
NEED MORE HELP?
Should you wish to discuss this further, do not hesitate
to contact Clarins Customer Services on 01279 774 215.
